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FAQs

FAQs

Search for properties

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Viewing Properties

All our properties are advertised on our website and also on the leading property portals such as Rightmove and On The Market. Use the property search to see what properties we have available. You can even view the location of the property on the map and see the where the local schools are. Once you have found a property you’d like to view, let us know and we will be happy to arrange a viewing for you, accompanied by one of our staff.

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You can also keep up to date with all latest properties and offers via our Facebook page and Twitter.

Referencing Fee

Once you have found the home you’d like to rent and have had your offer accepted, we will request a referencing fee and ask you to sign our Tenants’ Terms and Conditions. The fee is non-refundable.

Right to Rent

Under the Immigration Act 2014 (amended 2016) All landlords are required to check that a tenant has a right to rent in the UK. In order for us to carry out these checks, we will need you to provide a copy of your documentation in person (this applies to all occupants) as we must see the original document and the person it relates to. For EU citizens, this is usually a copy of your passport/ID card. If you are from outside the EU, there are a host of documents that are acceptable. Please speak to us to ensure that you have acceptable documents before coming into the office.

References

We use the services of a professional referencing agency who will carry out a credit reference check, employment information, landlord’s reference and residency status (as relevant). In some circumstances a guarantor may be required. As a rule of thumb, your annual salary (or combined annual salaries) will need to be at least 30 times the monthly rent.

Inventory and Schedule of Condition

Before you move into your chosen property, we will arrange for an Independent inventory clerk to compile an inventory and schedule of condition. They will note down the condition of the property and any pre-existing marks. You will be given a copy of this report when you move in. You will need to check through this report and return it to us with any amendments within seven days from the start of your tenancy. If you do not, we will take the original copy as being accepted.

Deposit

We will hold a deposit equivalent to one and a half times the monthly rent against the property. Under certain circumstances, pets for example, this deposit may increase to two months. As an ARLA licensed agent, we will hold your deposit in our client account for the duration of the tenancy. Your deposit will be registered with The Dispute Service and you will be provided with a certificate as proof.

Tenancy Start

Once your references are received and a start date agreed, we will draw up a tenancy agreement. We will also arrange a time for you to come into the office to sign the documents and collect the keys. Before we hand over the keys, we will need to have received your first month’s rent, deposit and tenancy fee in cleared funds. Unfortunately we are unable to accept card payments. You can then move in at your leisure.

Our service does not stop there, at any point in your tenancy we will be happy to help with any query or maintenance issue.

During the Tenancy

If the property you are in is managed by us, we will visit you once every four months. Any maintenance issues, problems or defects can be reported to your property manager and we will arrange for any repairs. If we do not manage the property, you will need to report any repairs to your landlord.

End of Tenancy

At the end of the tenancy, the inventory clerk will check the property against the original inventory and provide us with a report. This report will be sent to the landlord and the tenant. This report will form the basis of the deposit return.